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Recent News
06.11.2010
We are delighted to announce that we have launched our brand new range of themed gaming bases and we have loads more in the pipeline. Check them out today!
06.11.2010
We now have a facebook page, like us now to be the first to hear about new releases!
FAQ's
Got a question? Here is a list of the most popular questions we get.
- Do you have a printed catalogue?
- Are you a brick and mortar shop and open to the public?
- I see all your prices are in £GBP, what is the exchange rate?
- What are your overseas shipping and handling rates?
- Can you make.........?
- Can you tell me when you get.........?
- Retailers - "why can't I log into 'my account'?
- I want to buy something but I don't want to enter my details online, what can I do?
- Do you ship worldwide?
- Can I order over the phone?
- Will you ship to another address, not the credit card address?
- I am never at home to sign for a parcel, what can I do?
- How can I change my order?
- Will I have to pay import taxes/duties on delivery?
- Will you alter customs declared values to reduce import/ tax charges?
- I have changed my mind, how do I cancel my order?
- Can I collect my order from your premises?
- What are Voodooworx terrain and accessories made from and how do I work with it?
- An item I bought from you has one or two small air bubbles in it, should I return it?
Your question not in the list? No problem, please feel free to contact us where we will do our best to help.
DO YOU HAVE A PRINTED CATALOGUE?
We do not currently have a printed catalogue that we can snail mail to you, however we do have plans to introduce this in the near future. We do have a downloadable catalogue which you can get from our ''Products' section here
ARE YOU A BRICK AND MORTAR SHOP AND OPEN TO THE PUBLIC?
No we are not a brick and mortar shop. We currently only sell online through our site and no our design workshop is not open to the public.
I SEE ALL YOUR PRICES ARE IN £GBP, WHAT IS THE EXCHANGE RATE?
Due to things that we do not even pretend to understand the exchange rate is constantly changing, so it would be very difficult to answer that question. We suggest you go to www.xe.com or similar to check the current exchange. When you actually place the order via PayPal it should give you the exchange rate for the transaction before you confirm the order.
WHAT ARE YOU OVERSEAS SHIPPING AND HANDLING RATES?
All out shipping and handling rates can be found here.
We are always very keen in hearing any ideas or suggestions about what you would like us to make next. You can drop us and email or why not join our facebook group.
CAN YOU TELL ME WHEN YOU GET......... ?
Sadly we do not have the facility to set up an 'email me when back in stock' facility, but if there is enough interest in this we may look into adding this.
RETAILERS - "WHY CAN'T I LOG INTO 'MY ACCOUNT'?
We are currently working on this part of the site, check back soon and you will be able to get access.
I WANT TO BUY SOMETHING BUT I DON'T WANT TO ENTER MY DETAILS ONLINE, WHAT CAN I DO?
No problem at all, our online payments are handled securely via PayPal but we realize that with the ever increasing problems in the world with credit card fraud etc. some people would prefer to pay via alternative methods. We also accept cheques, just print out an order form from here.
Oh yes! We will send items to anywhere in the world.
No, we do not have the facility to take orders over the phone. But, as we grow this is something we will start doing.
WILL YOU SHIP TO ANOTHER ADDRESS, NOT THE CREDIT CARD ADDRESS?
No, in order for us to be protected from fraud via PayPal we must send the items to the address given to us from PayPal when you complete checkout. We cannot stress enough the importance of keeping your shipping address up to date in your PayPal account and to double check at the time of checkout. We cannot be held responsible for items sent to an incorrect address due to out of date PayPal account information.
I AM NEVER AT HOME TO SIGN FOR A PARCEL, WHAT CAN I DO?
Sadly all UK orders are sent via recorded delivery. This will require a signature upon delivery. If you are not in when Royal Mail tries to deliver the parcel they will keep the parcel at their depot and will put a note through your door to say where you can pick it up at a time that suits you.
If after you need to change any aspect of your order, please email us as soon as possible at info@voodooworx.co.uk and put 'URGENT - ORDER CHANGE' in the subject line so we can amend the order before it gets shipped. We will contact you as soon as possible.
WILL I HAVE TO PAY IMPORT DUTIES/ TAXES ON DELIVERY?
We suggest that you look into this for your particular state/ country before ordering from us as different countries have different procedures.
WILL YOU ALTER CUSTOMS DECLARED VALUES TO REDUCE IMPORT/ TAX CHARGES?
We get this question quite a lot, and the answer is NO!
I HAVE CHANGED MY MIND, HOW DO I CANCEL MY ORDER?
If you have changed your mind about your purchase soon after ordering you will need to email us at info@voodooworx.co.uk as soon as possible so we can arrange a refund. If the order has been processed and dispatched you will need to look at our returns policy section here.
CAN I COLLECT MY ORDER FROM YOUR PREMISES?
No sorry, our premises is not open to the public .
WHAT ARE VOODOOWORX TERRAIN AND ACCESSORIES MADE FROM AND HOW DO I WORK WITH IT?
Unless otherwise stated, all Voodooworx pieces of scenery and terrain are made of resin. Resin is a synthetic plastic type materials. The resins we use are ideally suited for making highly detailed complex models. Each part is hand cast using the most advanced techniques and best quality resin to produce models with extremely fine detail.
N.B. Resin dust can be harmful if inhaled. Always wear a dust mask or respirator when sanding or sawing resin parts.
AN ITEM I BOUGHT FROM YOU HAS ONE OR TWO SMALL AIR BUBBLES IN IT, SHOULD I RETURN IT?
We cast our kits and accessories using the most advanced techniques available and using the best materials, however, due to the nature of the casting process your model may contain very small air bubbles. These can easily be filled with modelling filler or super glue. We must stress that our kits and accessories are not toys and may require a basic level of modelling skill.